FAQS

What is khpalmart.com

Khpalmart.com is an e-commerce initiative that works with all the agencies and big dealers directly and list quality products on the website and then deliver in Swabi with free delivery

How can I pay for my order?

You can pay through Cash on Delivery or if the order is not from swabi then you can pay pay through our bank account or easypaisa

What are the delivery charges?

Free delivery in Swabi and 250 outside swabi

What is your delivery time?

We deliver from 8 AM till 5 PM

When can i receive my order ?

We usually deliver with 2-4 hours. But keep in mind it also can take up to 60 hours.

How do I cancel my order?

You can cancel your order by simply calling 0314 9221593 before your order is confirmed.

 

What if I have complaint regarding my order or khpalmart.com service?

Complaints/Feedback/Queries are always welcome. Drop us line at [email protected] or give us a call at 0314 9221593 and we will be more than happy to help you.

Can I track the status of my order?

All the states of order including its present state is in “My Orders”. Then select your current order and it will reflect the exact status of your order.

 

Can I return a product after 3 days?

You have to initiate a return process within 3 days of delivery. Unfortunately after 3 days, we won’t be able to accept return request.

What is the warranty policy?

Warranty policy varies from vendor to vendor and product to product. khpalmart.com does not offer warranty claims directly. Warranty claims are processed directly through the vendor at their respective service centres.

Not all products come with a warranty. If the products are available with a warranty then it will be clearly mentioned in the product specification or description.

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